City-Schuh PERLA

If you wish to cancel your order, please contact our customer service by phone, email or via the contact form.

Shipping costs within Germany:

The shipping costs for standard shipping within Germany are €4.90 .
Free shipping within Germany for orders over €99.00 .

Delivery within Germany usually takes 2-4 working days .
Deliveries outside of mainland Germany (islands, Halligen, Helgoland) may take 1-2 working days longer.

Deliveries to Austria and Switzerland take 2-4 working days .

Within 14 days of receiving your order, you have the option to return or exchange items free of charge . However, this right applies only to unworn, unwashed, and undamaged goods with all tags attached. Returned items must be sent in a single shipment. We reserve the right to refuse multiple returns from the same order at different times.

Even discounted items can be returned or exchanged.
Please note that we can only accept returns of products that are sent back in their original packaging. Shoes will only be accepted if they are returned in their original shoe box.

If you receive goods without a label, please contact us immediately by email or telephone.

For returns of goods from abroad, you bear the direct costs of the return .

With your delivery, you will receive a return slip and a prepaid DHL return label for returns within Germany. Please complete the return slip to ensure a quick and easy return process. You have two return options: Please either use the enclosed DHL return label for returns from Germany, or drop off the return free of charge at a LÖNING store. The receipt you receive from the shipping provider serves as proof of your return and should be retained in all cases.

Take advantage of our simple, free service and drop off your return at our store! Please note that dropping off your package at the LÖNING store does not constitute a legal right to a refund or replacement. We simply acknowledge receipt of the package with the corresponding order number. The actual processing of your return, i.e., checking for completeness and the condition of the goods, will only take place in the returns department of the online shop.